Frequently Asked Questions

Standard shipping within the U.S. usually arrives in 5–7 business days. If a piece includes personalization, allow a little extra time for preparation before it ships.

Yes. Timeless Moment pieces are designed to feel gift-ready, especially for birthdays, remembrance, milestones, and everyday meaningful moments.

On eligible products, shoppers can upload the photo they want used for their keepsake directly on the product page before adding it to bag.

A clear image in soft, even light usually gives the best result. Front-facing portraits and close, well-focused shots tend to work especially well.

Yes. Non-personalized pieces can be returned within 30 days. For custom orders, returns may depend on the nature of the personalization.

Yes. Shipping availability and delivery timing vary by destination, and the full rate will appear during checkout.